Tigle

IMPORTERS FAQs

You can access the platform as an importer once you have completed the initial registration process and our team has verified that you meet the quality standards required to join the marketplace.

What are the requirements to join?

The requirements will allow our team to qualify your business (are you a small / mid-size / large distributor, a restaurant / gourmet, a bar, a supermarket, etc.) in order to select the ideal producer for your virtual matching.

Is access to the platform free?

No, we charge an annual fee to use the platform and its underlying technology. The registration fee will allow you to use the platform for one year. After this period you can decide whether to renew the subscription or not.

Who will see my digital storefront?

Your digital storefront will only be visible to the selected Italian producer that will be virtually matched to your business.

Will I be able to know the identity of my ideal producer and purchase the product outside this platform?

No, the goal of our business model is to make sure the entire interaction and trade happens within the platform. We are not interested in being brokers or agents.

Will my data be safe and secure within the platform?

We chose the secure Amazon Web Services infrastructure to guarantee that your data is always stored securely.

Can I create my own digital storefront?

No. Once you have sent us all the required documents and once verified you meet the quality standards, we will create your digital storefront with all the information that identify your product and business; and we will send you a confirmation email.

Will I need your specialized services to purchase the selected marketplace products?

Yes. Also for the importer we offer a set of selected professional services aimed at supporting the import process according to the required international trade laws.

Will you update me on the status of my position?

You will receive regular updates on any device and by accessing your platform dashboard. Within the platform, once logged in, communications will be received using the internal messaging system.

Will you provide support on all the logistics activities and delivery of purchased merchandise?

Yes, we have already identified the logistics experts who will support you in completing the journey by delivering the merchandise to your doorstep. They will manage all the time consuming tasks on your behalf.

How and by whom will the Expert team be created?

The Expert team, responsible to deliver the specialized services, will be formed by the internal WWnet team following a thorough analysis carried out on the selected target product you will want to purchase and according to your specific target.

Will I have access to the Virtual Room?

Yes, accessing the Virtual Room for the virtual matching is part of the services offered by the platform and part of what you are entitled to by paying the annual registration fee.

How does the virtual matching happen?

Within the Virtual Room you will find the designated negotiator who represents the Italian producer. Together with the negotiator, you will review and agree upon all Smart Contract clauses, terms and conditions. These will include: price, volumes, payment terms, transportation and delivery, guarantees, invoicing, order management and more.

What type of guarantees do I have on platform availability?

We guarantee the platform will be available and functioning 24 / 7.

How will you guarantee the quality of both product and producer?

We select, with the same thoroughness and attention to detail, both the Italian producer (and their qualified product) as well as the importer. Our goal is to match the right product with the best purchaser.

Is there a distribution agreement to be signed as part of the process?

We have set up a standard Smart Contract that will be re-negotiated every time according to the product selected, the price as well as the terms required to sign a fair agreement between the two parties.